AI Product Leader @Techjays · Enterprise AI at scale
Your AI demo wowed everyone. Then production happened. That gap, between an impressive pilot and a product that holds up at scale, is where I work: turning prototypes into agentic systems that are reliable, defensible, and production grade. The moat was never the model. It is the product strategy and orchestration around it.

If you are stuck between a promising prototype and a real product, that is exactly where I like to work.
On where defensibility actually comes from, and why most AI products stall before they reach production.
When every team can call the same models, the model stops being the moat. Defensibility lives in the orchestration: the workflows, the proprietary data your agents reason over, and the execution loops that compound the more they run. That is the part a competitor cannot copy by swapping in a new LLM.
SaaS is shifting from software you operate to software that operates for you. The products worth building are not bolting a chat box onto an old workflow; they rebuild the workflow so the software is the one doing the work. That changes the interface, the pricing, and what done even means.
A demo that works once is not a product. Production agents need error handling, evaluation, guardrails, and observability: the unglamorous parts that decide whether a business can trust an agent with real work. Most failed Gen AI projects died here, long before the model was the limit.
Adding AI as a feature on top of an existing architecture rarely holds. The systems that last are designed around data flow and agent autonomy from day one: modular enough to swap models, structured enough that outputs are reliable, observable enough that you debug a trace instead of guessing.
I wrote down the full framework I use to take AI products from idea to scale: strategy, execution, launch, and growth. It is long, opinionated, and free.
Read the playbookThese days I lead AI product at Techjays, building multi-agent systems that run real enterprise workflows. The hard part is almost never the model. It is making agents reliable enough that a business can hand them work and trust the result.
Before that I was technical lead for AI integration at Bridge Global, where I spent a year turning experimental RAG and LLM pipelines into systems that held up in production. One rebuild cut hallucinations by about 45 percent; another brought inference latency down by roughly 60 percent. I also helped a group of engineers make the jump from full stack to AI native work, which taught me as much as the systems did.
I come at product from the founder side too. I started Socife Technologies and ran it for about five years, wearing every hat a founder wears: setting the strategy, running day to day operations, hiring and building the team, and owning the numbers, not just the code. I took products from a rough MVP to something people actually paid for, and learned that a sustainable business is its own kind of engineering, with its own failure modes.
Before that I co-founded College-Shore, an education platform connecting students with academic resources. That is where I cut my teeth on the less glamorous parts of building a company: finding a business model that actually holds up, landing partnerships with institutions, and earning the first users one conversation at a time. Most of what I know about go to market and growth started there, in the gap between a good idea and a paying customer.
The thread through all of it is the same. Strategy only matters once it survives contact with real customers, and the part I like best is the messy middle between a promising idea and a product people depend on.
Roles
AI Product Manager
Techjays
Jul 2025 to Present
Technical Lead, AI Integration
Bridge Global
Sep 2024 to Jul 2025
Founder and CEO
Socife Technologies
2019 to 2024
Co-Founder
College-Shore
2016 to 2018
A few systems that made it past the demo and into production, where the numbers actually have to hold up.
A multi-agent system that handles Tier 1 and 2 support tickets on its own, coordinating retrieval, CRM tools, and self-correction loops.
In production it resolves about 75 percent of those tickets without a human, usually in under 30 seconds, and stays hallucination-free roughly 92 percent of the time.
An agent that takes on real codebase refactoring and documentation by actually understanding cross-file dependencies, not just pattern matching.
It refactors around 60 percent faster than doing it by hand, documents everything it touches, and ships without logic regressions. Engineers approved its changes about 95 percent of the time.
A knowledge graph and RAG system that acts as a company's single source of truth, connecting scattered documents, tickets, and databases so people can ask hard, cross-system questions and get grounded answers.
Pairing a graph database with vector search lifted answer accuracy about 40 percent and made genuinely multi-hop questions answerable, with the graph staying current as the underlying data changes.
Middleware for LLM orchestration: load balancing, semantic caching, and dynamic model routing to keep cost and latency under control at scale.
Caching and routing cut model cost about 65 percent and latency about 40 percent, holding steady at over 3 million tokens a day.
Notes on AI product strategy, LLM engineering, and shipping agentic systems.
Most long-horizon agent failures come from conflating three different things: context, memory, and state. Here is how each one decays, and how to keep them apart.
As AI collapses the cost of building software, the edge moves from execution to selection. Here's the AI product strategy for the reset.
A product strategy you cannot disprove is not a strategy, it is a wish with a roadmap attached. One test, drawn from Popper and Roger Martin, tells them apart.
If you are building an AI product and want a second brain on the strategy or the engineering, I am around. The first call is free and usually pretty useful.